Appointment Booking Policy
To help us provide the best possible care and reduce last-minute scheduling gaps, Pleasant Valley Animal Hospital requires a non-refundable booking fee for all new clients and for clients who have previously missed or canceled appointments late.
If your appointment is canceled within the required notice period, the fee will be credited to your account and can be applied toward a future visit.
Cancellation Policy
Please note we have a cancellation and no-show policy, we require 48 hours notice for appointment cancellations so that we may offer your time slot to other sick patients on our waiting list.
If you fail to show for an appointment that has not been confirmed, rescheduled, or canceled, it will be marked as a no-show and you will be required to leave a non-refundable deposit equivalent to the estimated charges for your next scheduled appointment.
Late Cancellation/ No Show fee is $100.00 and you will be required to leave a deposit for all future appointments.
Buoy’s Law
In accordance with Buoy’s Law, whenever our veterinarians prescribe, dispense, or provide medication for your pet, we will supply important information to help you administer it safely and effectively.
This includes:
- The name and purpose of the medication
- Clear directions for administration and use
- Instructions on what to do if a dose is missed
- Proper storage guidelines to maintain the medication’s effectiveness
Payment Policy
To help us continue providing high-quality veterinary care, payment is due at the time services are rendered.
Please note the following:
- All fees, charges, and sales are final. No refunds will be issued for services, products, or medications.
- We do not offer monthly billing. All balances are due in full at the time of service and may not be carried on account.
- Medication returns cannot be accepted. State and federal regulations prohibit the return and resale of prescription medications once they have left the hospital.
- If you believe you may be eligible for a refund, rebate, or product guarantee related to a medication, please contact the manufacturer directly.
- Fees, prices, and service charges are subject to change without notice.
- Accounts with unpaid balances may be referred to a third-party collections agency, and additional collection fees may apply.
If you have questions about an estimate, invoice, or payment options, please speak with a member of our team prior to treatment or purchase.
Thank you for your understanding.
PVAH